SHIPPING PROTECTION

Unidentified Hoodies was created for those who move differently.

In a world where everything is watched, tracked, and judged, we believe privacy is power. Our hoodies are designed with intention—giving you the option to stay visible when you want, and covered when you don’t.

Each piece combines comfort, quality, and functionality, featuring an optional built-in shiesty that lets you control your presence without sacrificing style. Whether you’re navigating the city, traveling, or just keeping a low profile, our hoodies adapt to your lifestyle.

This isn’t just streetwear—it’s protection, confidence, and expression.

No labels. No explanations. Just choice.

Stay warm. Stay ready. Stay unidentified.

RETURN POLICY

Items that arrived damaged or defective are 100% refundable or replaced. Please ensure you review your order carefully before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, we are happy to offer a replacement or refund.


To qualify:

1. Contact us within [1 days – typically 3 to 7 days] of receiving your order.
2. Provide clear photos or videos showing the damage or defect.
3. Include your order number and a brief description of the issue in your message.
Once we review and approve your claim:
* A replacement for the same item will be shipped at no additional cost, or
* A refund will be issued to your original payment method if a replacement is unavailable.

Exceptions

* Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for replacement or refund.
* We cannot process claims made after the stated timeframe.
How to Contact Us
To start a replacement or refund request, please reach out to us at:
 [portraitcase.cservice@yahoo.com]
Include your order number, photos of the item, and a description of the issue.

Shipping Policy

Thank you for shopping with Portrait Cases! We’re excited to deliver your order as soon as possible. Please read the details below regarding our shipping process.

Processing & Shipping Time

All orders are processed and shipped within our standard timeframe.
 Estimated delivery time: 7–18 business days (excluding weekends and holidays).

Please note that shipping times may vary depending on your location, customs processing, or carrier delays that are beyond our control.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.

Delayed or Missing Orders

If your order has not arrived after 18 business days, please contact us so we can assist you.
 Email: portraitcase.cservice@yahoo.com be sure to include your order number in your message so we can locate your order quickly.

Additional Information* We are not responsible for delays caused by incorrect shipping information provided at checkout.* Orders placed during holidays or high-demand periods may experience slightly longer shipping times.

What makes Unidentified Hoodies different?

Our hoodies feature an optional built-in shiesty, giving you the freedom to cover your face when you want and wear it as a regular hoodie when you don’t. One piece, two looks—designed with purpose, not just style.

Is the face cover removable?

The shiesty is built into the hoodie design and easily folds or tucks away when not in use, keeping the hoodie clean and comfortable.

How do the hoodies fit?

Our hoodies have a relaxed, streetwear fit. If you prefer a more oversized look, we recommend sizing up. Please refer to our size chart for exact measurements.

What material are the hoodies made of?

Our hoodies are made from high-quality, thick fabric designed for comfort, warmth, and durability.

Can I wear it in all seasons?

Yes. The hoodie is breathable enough for mild weather and warm enough for colder days, making it versatile year-round.

How long does shipping take?

Orders typically take 7–18 business days to arrive depending on your location. Tracking information will be provided once your order ships.

Do you accept returns or exchanges?

We do not accept returns. However, if your item arrives damaged or defective, please contact us and we will gladly offer a replacement or refund.

How do I care for my hoodie?

Machine wash cold and air dry for best results. Avoid high heat to maintain the shape and quality of the fabric.

How can I contact you?

You can reach us anytime through our Contact Us page or by email. Our support team is happy to help.